FAQ
Our Guarantee
Simple. If anything we ship to you is defective we will replace it at no charge. All we ask is that you let us know within 15 days from reciept of your order. You'll get a Return Authorization number. That simple.
Returns
Get something damaged (highly unlikely but it can happen) .. we have a 100% return guarantee.
Just let us know the problem and we'll get it replaced right away!
Anything other than a concealed damage, please request a Retrun Authorization with in 10 days from receipt of order.
Ordering & Shipping
Everything ships FOB our facility .. typically via UPS Ground unless you say otherwise.
Need to ship out of the country .. no worries. Many of our customers are Multi-national corporations. We have the knowledge and experience to get whatever you need, where it needs to go .. on time and without hassles.
Quantity Discounts
Got a bigger one than the price charts show ...?
Just give us a call or send us an email on what you need .. and how many.
We'll sharpen the pencil anywhere we can!
Sizing
About every item on the site has a tab for "Sizing" so just click on that tab and you will see the sizes.
No squeezing one size chart to cover all garments to look at .. we take the time to put the sizes with the item. Usually get a fit better that way too. If you happen to find one without sizing .. please let us know!
Embroidery
We do all of our embroidery in-house with "state of the art" embroidery equipment. We never use outside contractors .. ever. No Surprises. Our minimums are just 1 piece .. knowing we will not get the second-order or referrals if we do not deliver your first order. Our pricing for embroidered items includes a 1 location embroidery up to 10,000 stitches .. which is a whole bunch of stitches. You can combine different styles to get quantity discounts; so long as they all get the same design. Our production time is typically 7 business days from when you say "Go" .. but we can always rush it if you need them quicker! (No extra charge!) Set-up charges for a new design of 10,000 or fewer stitches are only $25.00
We always provide a free electronic proof for your approval before we start production. Edits and tweaks are free too.
Screen Printing
We do all of our screen-printed apparel in-house. We never use outside contractors .. ever. No surprises. Our minimums are just 12 pieces and set-up charges are only $25.00. As for pricing .. you wouldn't be the first to ask .. "does that include the printing too!? Of course it does. lol
We always provide a free digital proof for your approval before we start .. and edits and tweaks are free. We normally ship printed orders about 10 business days after you say "Go".